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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Decision Strategies	25%	- Simulate and test strategies - Use predictive models - Design and build decision strategies - Implement eligibility rules
Topic 2: Channels	10%	- Email offer delivery - Third-party integration - Real-time containers
Topic 3: Contact Policy and Volume Constraints	13%	- Prevent action overexposure - Tracking periods for policies - Outbound volume limiting
Topic 4: Actions and Treatments	15%	- Outbound action configuration - Define and manage customer actions - Web offer presentation
Topic 5: Engagement Policies	13%	- Create engagement strategies - Define engagement policies
Topic 6: AI and Arbitration	8%	- Business rule prioritization - Action arbitration logic - AI-based prioritization
Topic 7: Next-Best-Action Concepts	8%	- Always-on outbound fundamentals - One-to-one customer engagement - Define starting population - Contact center value optimization

Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

Question 1

DRAG DROP
You are a decisioning consultant responsible for configuring offer prioritization for home loan offers based on the business requirements.
Select each prioritization factor on the left and drag it to the correct condition on the right.

Question 2

U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)

A. Business levers
B. Engagement policies
C. Context weighting
D. Contact policies

Question 3

What is the name of the property that is automatically recomputed for each decision component?

A. Priority
B. Propensity
C. Rank
D. Order

Question 4

U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A. Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
B. Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
C. Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
D. Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

Question 5

HOTSPOT
In the Answer Area, select the correct engagement policy for each condition.