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SAP C-FSM-2601 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Planning and Dispatching | 11% - 20% | - Features of planning and dispatching module - Create, assign, and manage service calls and resources |
| Topic 2: Mobile SAP Field Service Management Application | 11% - 20% | - Accept, execute, and close service calls - Features and capabilities of mobile app |
| Topic 3: Master Data Management | <10% | - Create, maintain, and integrate master data - Components and data model of MDM |
| Topic 4: Analytics and Reports | <10% | - Generate and interpret reports for decision-making - Access and use reporting tools |
| Topic 5: Smartforms | 8% - 12% | - Features and use cases of Smartforms - Create and manage Smartform templates |
| Topic 6: Architecture and Administration | 11% - 20% | - Architectural components of SAP FSM - Company settings, permissions, and business rules configuration |
| Topic 7: Crowd Workforce | <8% | - Concept and benefits of Crowd Service - Manage crowd workforce assignments |
| Topic 8: Customer Self-Service | <8% | - Self-service portal and process flow - Service request creation and execution |
| Topic 9: Integrations | <8% | - End-to-end integration scenarios - Integration with SAP and third-party systems |
SAP Certified - SAP Field Service Management Sample Questions:
1. What are some of the features available to technicians on the mobile apps?
There are four correct answers.
A) Recording efforts, expenses, and mileage
B) Recording planned/unplanned consumption of material/spare parts
C) Service workflows
D) Using smartforms/checklists
2. What is the main difference between SAP Service and Asset Manager versus SAP Field Service Management?
Choose the correct answer.
A) SAP Field Service Management covers planning and dispatching as well as mobile execution, whereas SAP Service and Asset Manager covers only mobile execution.
B) SAP Service and Asset Manager covers planning and dispatching as well as mobile execution, whereas SAP Field Service Management covers only mobile execution.
C) SAP Field Service Management covers planning, whereas SAP Service and Asset Manager covers execution.
3. Who provides strategic advice under the RISE with SAP Methodology?
Choose the correct answer.
A) Customer support representatives
B) Marketing specialists
C) SAP Expert Team
D) SAP Community Members
4. What information do I need to create a custom label translation?
There are three correct answers.
A) Object type
B) Translation key
C) Language
D) Translation value
5. What unique feature does Joule offer within the RISE methodology?
Choose the correct answer.
A) 24/7 Expert Marketing Advice
B) Advanced Financial Reporting
C) Generative AI-Powered Transformation
D) Customizable ERP solutions
Solutions:
| Question # 1 Answer: A,B,C,D | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: B,C,D | Question # 5 Answer: C |
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