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Avaya 72201X

72201X

Exam Code: 72201X

Exam Name: Avaya Aura® Core Components Support Certified Exam

Updated: Aug 29, 2026

Q & A: 96 Questions and Answers

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About Avaya 72201X Exam

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Avaya 72201X Exam Syllabus Topics:

SectionWeightObjectives
Avaya Aura Core Architecture20%-25%- Core Components Overview
  • 1. Communication Manager
  • 2. Session Manager
  • 3. Device Services
  • 4. System Manager
  • 5. Media Server
Call Flow Analysis15%-20%- Call Processing
  • 1. Endpoint Registration
  • 2. SIP Call Flows
  • 3. Media Path Troubleshooting
  • 4. Session Routing
Maintenance and Support Best Practices5%-10%- Operational Tasks
  • 1. System Health Checks
  • 2. Backup and Recovery Concepts
  • 3. Software Update Verification
  • 4. Support Documentation
System Monitoring and Diagnostic Tools20%-25%- Troubleshooting Utilities
  • 1. Log Collection and Analysis
  • 2. Network Trace Tools
  • 3. System Status Verification
  • 4. Performance Monitoring
Troubleshooting Avaya Aura Core Components25%-30%- Support Operations
  • 1. Root Cause Analysis
  • 2. Fault Isolation Techniques
  • 3. Service Restoration
  • 4. Issue Escalation Procedures
Voice Networking Fundamentals10%-15%- Protocols and Standards
  • 1. Network Components
  • 2. SIP Fundamentals
  • 3. Media and Signaling Flows
  • 4. VoIP Concepts

Avaya Aura® Core Components Support Certified Sample Questions:

Question 1

What are two functions performed by System Manager in Avaya Aura?

A. None of the above
B. It establishes direct media for Direct IP-IP Audio Connections and h.323 two-party calls.
C. It enables SIP-SIP two-party calls to use direct media with 'Initial IP-IP Direct Media' enabled.
D. It provides SIP registration and authentication.
E. It delivers a set of shared management services and a common console.
F. It provides centralized management of enterprise-wide dial plans.


Question 2

When viewing Avaya Aura Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?

A. Approved, Checked, Warranted, and Refused
B. Accepted, Confirmed, Whitelisted, and Rejected
C. Authorized, Certified, Working, and Revoked
D. Authentication, Authorization, and Accounting Services, Communication Manager, WEB Server, and Remote Logging.
E. Accumulated, Compressed, Write, and Read
F. Authentication, Access, and Accounting Services, Communication Manager, Web Server, and Remote logging.


Question 3

Which statements describe the 8D Troubleshooting Methodology? (Choose three.)

A. It is eight steps that ensure a faster time to resolution.
B. It is eight steps that are only applicable to hardware issues.
C. It is eight steps that used to guarantee systems are operational after an implementation.
D. It is eight steps that guarantee a logical way to isolate an issue.
E. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
F. It is eight steps that define how to escalate third-party integration issues.


Question 4

During installation, the Trust Management Service establishes trust between different entities through the exchange of security certificates. Which three entities does the Trust Management Service establish trust between?

A. Certificate Authority
B. Communication Manager
C. System Manager
D. Media Gateway Controller
E. Session Manager
F. Identity Management


Question 5

Refer to the Exhibits.


What is the main difference between the SIP call flow made from an Avaya Communicator Remote Worker and the call flow made from a 96X1 telephone Remote Worker?

A. Avaya Aura Communication Manager processes half-call model for the SIP-to-SIP call flow.
B. Avaya Aura Communication Manager processes full call model for the SIP-to-Communicator call flow.
C. The 96X1 telephone Remote Worker requires registration to Avaya Aura Session Manager.
D. The Communicator registers to Avaya Session Border Controller for Enterprise (SBCE).


Solutions:

Question 1
Answer: E,F
Question 2
Answer: D
Question 3
Answer: A,D,E
Question 4
Answer: A,B,E
Question 5
Answer: B

72201X Related Exams
71200X - Avaya Aura® Core Components Integration Exam
71201X - Avaya Aura® Core Components Implement Certified Exam
33810X - Avaya Aura® Contact Center Solution Design Exam
Related Certifications
Avaya Implement and Support Credentials
Avaya APDS
ACSS-7230
APSS
APDS
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