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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Call Flow Analysis | 15%-20% | - Call Processing
|
| Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
| Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
Avaya Aura® Core Components Support Certified Sample Questions:
Question 1
What are two functions performed by System Manager in Avaya Aura?
A. None of the above
B. It establishes direct media for Direct IP-IP Audio Connections and h.323 two-party calls.
C. It enables SIP-SIP two-party calls to use direct media with 'Initial IP-IP Direct Media' enabled.
D. It provides SIP registration and authentication.
E. It delivers a set of shared management services and a common console.
F. It provides centralized management of enterprise-wide dial plans.
Question 2
When viewing Avaya Aura Communication Manager (CM) trusted certificates, you notice that the installed certificates are marked with either A, C, W, or R.
What do these letters stand for?
A. Approved, Checked, Warranted, and Refused
B. Accepted, Confirmed, Whitelisted, and Rejected
C. Authorized, Certified, Working, and Revoked
D. Authentication, Authorization, and Accounting Services, Communication Manager, WEB Server, and Remote Logging.
E. Accumulated, Compressed, Write, and Read
F. Authentication, Access, and Accounting Services, Communication Manager, Web Server, and Remote logging.
Question 3
Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
A. It is eight steps that ensure a faster time to resolution.
B. It is eight steps that are only applicable to hardware issues.
C. It is eight steps that used to guarantee systems are operational after an implementation.
D. It is eight steps that guarantee a logical way to isolate an issue.
E. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
F. It is eight steps that define how to escalate third-party integration issues.
Question 4
During installation, the Trust Management Service establishes trust between different entities through the exchange of security certificates. Which three entities does the Trust Management Service establish trust between?
A. Certificate Authority
B. Communication Manager
C. System Manager
D. Media Gateway Controller
E. Session Manager
F. Identity Management
Question 5
Refer to the Exhibits.

What is the main difference between the SIP call flow made from an Avaya Communicator Remote Worker and the call flow made from a 96X1 telephone Remote Worker?
A. Avaya Aura Communication Manager processes half-call model for the SIP-to-SIP call flow.
B. Avaya Aura Communication Manager processes full call model for the SIP-to-Communicator call flow.
C. The 96X1 telephone Remote Worker requires registration to Avaya Aura Session Manager.
D. The Communicator registers to Avaya Session Border Controller for Enterprise (SBCE).
Solutions:
| Question 1 Answer: E,F | Question 2 Answer: D | Question 3 Answer: A,D,E | Question 4 Answer: A,B,E | Question 5 Answer: B |



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