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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Digital Channels Configuration | - Email, chat, messaging, and social channel setup - Omnichannel interaction handling |
| Architect and Flow Design | - Architect inbound and outbound call flows - Workflows, IVR design, and call logic |
| Routing and Interaction Management | - ACD routing principles and configuration - Queues, skills, and routing strategies |
| Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Reporting and Analytics | - Operational metrics and monitoring - Performance dashboards and reporting tools |
| Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| User, Role, and Security Configuration | - Role-based access control and security policies - Users, divisions, and permissions |
Genesys Cloud Certified Professional - Implementation Sample Questions:
1. If you want all your Edges in an Edge group to use the same WebRTC phone trunk, where should you configure that?
A) In the Edge Groups configuration Network Interfaces tab, select Inherit from Edge Group under the Phone Trunks section
B) In the Edges configuration Network Interfaces tab, under the Phone Trunks section, select Inherit from Edge Group and then select WebRTC phone trunk for the respective Edge group.
C) In the Edges configuration Network Interfaces tab, select Use the following trunks under the Phone Trunks section.
D) In the Edges configuration Network Interfaces tab, select Use the following trunks under the External Trunks section.
2. Which statements are true regarding the role of Designated Contacts? (Choose three.)
A) Designated Contacts must report any issues to support immediately and let support determine where the issue lies.
B) Designated Contacts must troubleshoot an issue to the point that they determine that the problem does not lie within their responsibility.
C) Designated Contacts provide the first level of support for their organization.
D) Designated Contacts are the only people within the organization who may contact and work with support.
E) Designated Contacts are the only people within an organization with access to the Resource Center.
3. Which statement is true regarding chat rooms in Genesys Cloud?
A) Administrators assign people to rooms.
B) Notifications can be turned off per room.
C) There is a maximum of 50 users to a room.
D) You must have the room_user permission to use rooms.
4. Profiles can contain various types of information about people in your organization. What is one reason that it is important to have employees complete their profile information?
A) When employees have free time, they can review biographies of their peers.
B) The education information can be verified against the human resources database.
C) Searches performed in the Genesys Cloud suite use information in the profile to return appropriate results.
D) The profile information can be used to keep LinkedIn information updated.
5. What are the ways that you can place a call through Genesys Cloud? (Choose two.)
A) Use the built-in Dialpad.
B) Use the Make Call button.
C) Use the .NET Client.
D) Use the Call History.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,C,D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: A,D |



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