IBM C2180-526

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IBM Application Integration Middleware L1 Support Application Development Sample Questions:

1. Which command should be used within RETAIN to find the archived Problem Management Record (PMR) 12340.130,702?

A) N;RS4/1/P;12340 B130C702
B) N;RTA/1/P;12340B130C702
C) N;RTA/1/A;12340B130C702
D) N;RS4/1/A;12340B130C702

2. What information does the Hours Per Problem (HPP) metric measure? It measures the:

A) average number of PMRs handled by the L1 support professional per month.
B) total number of hours reported by the L1 support professional on a single Problem Management Record (PMR).
C) average number of Electronic Programming Service Activity Report (EPSAR) hours on PMRs handled by all L1 support.
D) average number of EPSAR hours on PMRs handled by the L1 support professional.

3. What is measured by Service Given Days? The number of days from Call Entry (CE) to the:

A) non-definitive last service given code on PMRs.
B) last instance of a final service given code on PMRs.
C) first instance of a final service given code on PMRs.
D) T9 service given code.

4. Which one of the following is not a service of the IBM Passport Advantage offering?

A) software maintenance and support
B) product updates
C) software download and licensing
D) 24x7 support on all Problem Management Records (PMRs)

5. What is the best reason for quality written technical communication?

A) To ensure our customers can understand what has been written.
B) Allows IBM to stay competitive, helps sell the product, provides greater understanding of message, and ensures less confusion of meaning and intent.
C) To ensure our clients can read and understand emails.
D) Allows IBM to be competitive, provides greater understanding of message, and ensure less confusion of meaning and intent.

Solutions: