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IIC C130

C130

Exam Code: C130

Exam Name: Essential Skills for the Insurance Broker and Agent

Updated: Jul 04, 2026

Q & A: 79 Questions and Answers

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About IIC C130 Exam

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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Which type of adjuster processes a large volume of claims that do not require inspecting property damage or visiting the loss location?

A) Telephone adjuster
B) Remote adjuster
C) Service adjuster
D) Account adjuster


2. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Use close-ended questions with clients at all times
B) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
C) Ensure all communication with clients and insurers is done face-to-face
D) Recommend that clients consult with experts outside the insurance field if a situation calls for it


3. The insurance industry is entering a hard market as a result of losses arising from extreme weather. Megan, a broker, has been advised by the North American Fire and Casualty Company that it will be increasing its homeowner policy rates by 25 percent, effective immediately.
How should Megan deliver the bad news to her client Mr. Robertson, a widower living on a fixed pension?
How will she communicate with her client and what outcomes will Megan work towards?


4. What do statutory conditions and general conditions have in common?

A) Considered fine print wordings
B) Are countersigned by an executive of the insured
C) Designed to protect the insured
D) Apply to all types of insurance


5. In which Canadian province is compulsory automobile insurance purchased from a private insurer?

A) Saskatchewan
B) British Columbia
C) Newfoundland and Labrador
D) Manitoba


Solutions:

Question # 1
Answer: A
Question # 2
Answer: D
Question # 3
Answer: Only visible for members
Question # 4
Answer: A
Question # 5
Answer: C

C130 Related Exams
C11 - Principles and Practice of Insurance
C131 - Advanced Skills for the Insurance Broker and Agent
Related Certifications
RIBO Insurance Broker
Chartered Insurance Professional (CIP)
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