Microsoft Dynamics 365 for Customer Service Exam Certification Details:
| Books / Training | 81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service 81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service 81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service 81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service 81065: Microsoft Dynamics 365 for Field Service |
| Duration | 120 mins |
| Exam Name | Microsoft Certified Solutions Expert (MCSE) - Business Applications |
| Exam Price | $165 (USD) |
| Schedule Exam | Pearson VUE |
| Number of Questions | 40-60 |
| Passing Score | 700 / 1000 |
| Exam Code | MB2-718 |
| Sample Questions | Microsoft Dynamics 365 for Customer Service Sample Questions |
What is the duration of the MB2-718 Exam
- Length of Examination: 150 minutes
- Number of Questions: 45-60
- Format: Multiple choices, multiple answers
- Passing Score: 700/1000
Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx
MB2-718 Exam topics
Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:
- Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
- Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
- Manage the Unified Service Desk (USD) 15%-20%
- Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
- Manage Dynamics Field Service and the Interactive Services Hub 15%-20%
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Extremely high passing rate
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