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Microsoft MB2-718

MB2-718

Exam Code: MB2-718

Exam Name: Microsoft Dynamics 365 for Customer Service

Updated: May 26, 2026

Q & A: 90 Questions and Answers

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About Microsoft MB2-718 Exam

Microsoft Dynamics 365 for Customer Service Exam Certification Details:

Books / Training81057: Agent Enablement in Microsoft Dynamics 365 for Customer Service
81058: Service Intelligence in Microsoft Dynamics 365 for Customer Service
81063: Voice of the Customer in Microsoft Dynamics 365 for Customer Service
81064: Microsoft Dynamics 365 Unified Service Desk For Customer Service
81065: Microsoft Dynamics 365 for Field Service
Duration120 mins
Exam NameMicrosoft Certified Solutions Expert (MCSE) - Business Applications
Exam Price$165 (USD)
Schedule ExamPearson VUE
Number of Questions40-60
Passing Score700 / 1000
Exam CodeMB2-718
Sample QuestionsMicrosoft Dynamics 365 for Customer Service Sample Questions

What is the duration of the MB2-718 Exam

  • Length of Examination: 150 minutes
  • Number of Questions: 45-60
  • Format: Multiple choices, multiple answers
  • Passing Score: 700/1000

Reference: https://www.microsoft.com/en-us/learning/exam-mb2-718.aspx

MB2-718 Exam topics

Candidates must know the exam topics before they start of preparation. Because it will really help them in hitting the core. Our MB2-718 exam dumps will include the following topics:

  • Implement Service Management Analysis and Voice of the Customer Surveys 15%-20%
  • Manage Cases, the Knowledge Base, and the Interactive Service Hub 25%-30%
  • Manage the Unified Service Desk (USD) 15%-20%
  • Manage Queues, Entitlements, and Service Level Agreements (SLAs) 20%-25%
  • Manage Dynamics Field Service and the Interactive Services Hub 15%-20%

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There is no denying that no exam is easy because it means a lot of consumption of time and effort. Especially for the upcoming MB2-718 exam, although a large number of people to take the exam every year, only a part of them can pass. If you are also worried about the exam at this moment, please take a look at our MB2-718 study materials, whose content is carefully designed for the MB2-718 exam, rich question bank and answer to enable you to master all the test knowledge in a short period of time. Our MB2-718 exam questions: Microsoft Dynamics 365 for Customer Service have helped a large number of candidates pass the MB2-718 exam yet. Hope you can join us, and we work together to create a miracle.

Extremely high passing rate

We believe that the greatest value of MB2-718 training guide lies in whether it can help candidates pass the examination, other problems are secondary. And at this point, our MB2-718 study materials do very well. We can proudly tell you that the passing rate of our MB2-718 exam questions: Microsoft Dynamics 365 for Customer Service is close to 100 %. That is to say, almost all the students who choose our products can finally pass the exam. We are not exaggerating because this conclusion comes from previous statistics. We believe you are also very willing to become one of them, then why still hesitate? Just come in and try our MB2-718 study materials, and we can assure you that you will not regret your choice.

MB2-718 Related Exams
MB-900J - Microsoft Dynamics 365 Fundamentals (MB-900日本語版)
MB2-715J - Microsoft Dynamics 365 customer engagement Online Deployment (MB2-715日本語版)
MB2-717J - Microsoft Dynamics 365 for Sales (MB2-717日本語版)
MB-240J - Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)
MB-330 - Microsoft Dynamics 365 Supply Chain Management Functional Consultant
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