Oracle 1z0-981

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Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Which five actions should you perform to configure advanced routing?

A) Add product and category fields to the Live Help page of the Customer Portal.
B) Assign guided assistance permission to a profile.
C) Add Access Control to a navigation set.
D) Configure collaboration with external users who are not agent desktop users.
E) Assign advanced routing permissions to a profile.
F) Create an advanced routing incident queue.
G) Define products and categories.
H) Create and activate a rule to route incidents to the advanced routing incident queue.

2. Which two are non-CRUD operations?

A) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
B) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
C) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
E) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
F) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

3. Which two statements are true about Oracle Service Cloud accelerators?

A) The source files for all listed accelerators are available for download.
B) They
are available at http://www.oracle.com/technetwork.
C) Oracle provides support for all accelerators.
D) They are code samples to show how integrations can be built by using the public integration capabilities of Oracle Service Cloud.
E) They are complete plug-and-play tools that can be used with Oracle Service Cloud in any client environment free of cost.

4. You make some changes to a message template.
Which statement is true about applying this change across multiple interfaces?

A) You need to copy and paste the source code across the multiple interfaces.
B) You need to use the export and import option.
C) You need to re-create the message template across the multiple interfaces.
D) The change is reflected across all interfaces by default.

5. Which three features can be configured in advanced routing?

A) Skill relaxation
B) Skill time
C) Queue prioritization
D) Queue overflow
E) Queue limit
F) Queue segregation

Solutions: