Oracle 1Z0-1038-21

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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

Question #1

Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?

A. It can be triggered by an event that occurs even on a custom object.
B. It can be triggered by an event that occurs on community objects.
C. It is always triggered from business rules.
D. It is also known as the Object Event Handler.
E. It is triggered by an event that occurs on the standard objects that are used by queues.
F. It is a PHP script that executes only synchronously.
G. It is triggered by an event that occurs on standard objects only.

Question #2

What would you use for repetitive text with a single point of maintenance for any changes tothe text?

A. Merge field
B. Custom object field
C. Custom field
D. Variable

Question #3

You have a requirement for an incident workspace where clicking a kind of text hyperlink should open a browser window by using the third-party URL of the loaded client. You want to implement this by using add-ins.
Which add-in should you create?

A. Global Ribbon
B. Workspace Ribbon
C. Report Command
D. Content Pane
E. Workspace

Question #4

Which Oracle Service Cloud capability can assign chats based on language and product skills?

A. Business rules
B. Advanced routing
C. Syndicated chat
D. Engagement engine

Question #5

A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot beprocessed."
What is the reason for this error?

A. The Browser User Interface (BUI) workspace is not using the standard workspace.
B. The hash value during import doesn't match the hash declared at the end of the rile.
C. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.
D. Check if the exported file was generated by a product version that is older than the existing product version.

Solutions: