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Extremely high passing rate
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Rich versions for you to choose from
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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Concept of best practices in service management - Definition of services and customers - Role of service management |
| Processes and Functions | - Functions such as service desk, technical management - Key ITIL processes and their purposes |
| Service Lifecycle | - Service Transition - Continual Service Improvement - Service Design - Service Strategy - Service Operation |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Question #1
Welche der folgenden Aussagen ist INKORREKT?
A. Das SKMS kann Daten zur Leistung der Organisation enthalten
B. Das SKMS ist Teil des Configuration Management System (CMS).
C. Das SKMS kann Benutzerfertigkeitsstufen enthalten
D. Das Service Knowledge Management System (SKMS) enthält Configuration Management-Datenbanken (CMDB).
Question #2
Welche dieser Aussagen über Service Desk-Mitarbeiter ist RICHTIG?
A. Der Service Desk kann häufig als Sprungbrett für Mitarbeiter verwendet werden, die andere technische oder Aufsichtsfunktionen übernehmen möchten
B. Service Desk-Mitarbeiter sollten aus Personen mit hohem technischen Fachwissen rekrutiert werden, um die Schulungskosten zu minimieren
C. Service Desk-Mitarbeiter sollten davon abgehalten werden, sich für andere Rollen zu bewerben, da es kostengünstiger ist, sie in der Rolle zu belassen, in der sie geschult wurden
D. Der Service Desk sollte versuchen, eine hohe Fluktuation zu erreichen, da die Schulungsanforderungen gering sind und dies dazu beiträgt, die Gehälter zu minimieren
Question #3
Welches der folgenden Merkmale ist KEIN Merkmal eines Prozesses?
A. Reagiert auf bestimmte Ereignisse
B. Es ist messbar
C. Eine Methode zum Strukturieren einer Organisation
D. Liefert bestimmte Ergebnisse
Question #4
Welches der folgenden Ziele ist eines der Hauptziele der Servicestrategie?
A. Bereitstellung detaillierter Spezifikationen für den Entwurf von IT-Diensten
B. Entwerfen und Erstellen von Prozessen, die die Geschäftsanforderungen erfüllen
C. Service Management in ein strategisches Asset verwandeln
D. Um die Bedeutung von Dienstleistungen für die Weltwirtschaft zu unterstreichen
Question #5
Was soll ein Service immer für Kunden liefern?
A. Infrastruktur
B. Ressourcen
C. Anwendungen
D. Wert
Solutions:
| Question #1 Correct Answer: B | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: A | Question #5 Correct Answer: D |



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