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Extremely high passing rate
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Peoplecert CMS7 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Management as a Practice | - Concepts of service and value creation - Stakeholders and value co-creation |
| ITIL Service Lifecycle | - Service Transition
|
| Key ITIL Functions and Roles | - Service desk - Application management - Technical management |
Peoplecert ITIL V3 Foundation Sample Questions:
1. In terms of adding value to the business, which of the following describes Service Operation's contribution?
A) Service value is actually seen by customers
B) The cost of the service is designed, predicted and validated
C) Measures for optimization are identified
D) Service value is modelled
2. What is most likely to cause a loss of faith in the Service Level Management process?
A) Measurements that match the customer's perception of the service
B) Involving customers in drafting Service Level Requirements
C) Inclusion of items in the SLA that cannot be effectively measured
D) Clear, concise, unambiguous wording in the Service Level Agreements(SLAs)
3. Which of the following defines the level of protection in Information Security Management?
A) The Business
B) The ISO27001 Standard
C) The Service Level Manager
D) The IT Executive
4. Reliability is a measure of:
A) A measure of how quickly a service or component can be restored to normal working
B) The level of risk that could impact a service or process
C) The availability of a service or component
D) How long a service or component can perform its function without failing
5. Which Function would provide staff to monitor events in a Network Operations Centre?
A) Technical Management
B) IT Operations Management
C) Applications Management
D) Service Desk
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: D | Question # 5 Answer: B |



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