Avaya 33810X

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Avaya Aura® Contact Center Solution Design Sample Questions:

1. A design specialist prepares for a customer presentation with a diagram, and needs to understand the differences between Logical and Functional Architecture, What is the purpose of the Logical Architecture Diagram?

A) It depicts the entire network and its functions as Individual nodes, and It Is highly effective In communicating the totality of a particular concept.
B) It IS a superset diagram which simultaneously portrays an end-state vision, a design ready for Implementation, the components of the bill of materials, and It is used to accelerate the sales cycle.
C) It highlights the logical flow within a network, without describing the physical Interconnection, and It Is ideally suited to explaining call/service flows or other Interactions.
D) As a highly symbolic layered description of a system based upon different actions or processes, it is commonly used as a reference point for discussion given the lack of details.

2. Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

A) Physical Mid-Range Server
B) VMware Mid-Range Server
C) Physical Entry-Level Server
D) VMware High-End Server

3. A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

A) The design diagram for discussion with customer
B) The Avaya solutions and services Avaya could offer
C) The model numbers of the existing contact center equipment
D) The salaries of the executives In the meeting

4. In addition to using open-ended questions, which three questions would a design specialist use when starting with a customer discovery conversation? (Choose three.)

A) What are the agent performance reporting requirements?
B) What are the customer support pain points?
C) Which system support click-to-call from the web?
D) What Is the IVR name?
E) What is the percentage of customer support Issues that are resolved In one call?

5. Which group offers the AACC Callback Request solution that leverages AACC scripting and web services, as well'as the outbound capability of AACC?

A) Avaya Development team
B) Avaya technical staff
C) Avaya Support
D) Avaya Professional Services

Solutions: