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Avaya 77200X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Voicemail & Advanced Features | 10% | - Unified messaging features - Voicemail Pro installation and configuration - Basic system security and access control |
| Topic 2: Maintenance & Troubleshooting | 5% | - Log analysis and diagnostics - Common issues and resolution - Backup and restore procedures |
| Topic 3: Avaya IP Office Architecture & Licensing | 20% | - System status and health monitoring - Licensing types and activation - System components and Server Edition - Control units, modules and hardware |
| Topic 4: User & Extension Management | 20% | - Directory services integration - User creation and profile settings - Groups, hunt groups and call pickup - Extension configuration and assignment |
| Topic 5: Installation & Initial Configuration | 25% | - Initial system setup and wizard - IP Office Manager installation - Deployment planning and requirements - Network configuration and connectivity |
| Topic 6: Trunks, Dial Plan & Call Routing | 20% | - Analog, SIP and PRI trunk setup - Auto Attendant and call handling - Inbound and outbound call routing - Short codes and dial plan design |



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