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Nortel 920-164 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Operation and Management Tasks | - Troubleshooting and Support Procedures - Contact Center Operations and Monitoring |
| Contact Center Manager Technologies | - Contact Center Manager RIs6.0 Architecture - Core Functional Components and Modules |
| Installation and Configuration | - Domain and Network Integration - Server and Application Setup |
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