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Salesforce ADM-201

ADM-201

Exam Code: ADM-201

Exam Name: Salesforce Certified Administrator

Updated: Nov 11, 2026

Q & A: 153 Questions and Answers

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About Salesforce ADM-201 Exam

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Who Is Salesforce Administrator Certification Intended for?

The Salesforce Administrator certificate is designed for those already familiar with Salesforce products and who want to help their company reap more benefits by incorporating extra features. Candidates need to know what Salesforce features are offered to end-users and how the Salesforce Certified Administrator can configure them. Applicants should also be able to maintain a business that uses Salesforce applications, fulfill common business needs, and carry out the functions of an administrator using Salesforce tools. Lastly, test-takers should have at least 6 months' experience working as a Salesforce Administrator before they enroll for ADM-201 exam.

Exam ADM-201 brings you the Salesforce Certified Administrator certificate, that is one of more than 35 IT certifications offered by Salesforce - an American software company that sells business applications. Getting their certifications help candidates advance their careers.

The Salesforce ADM-201 exam is specifically designed to check the skills of beginning admins in the deployment, basic concepts, and functionality of the Salesforce platform. Nailing this test can get you the prestigious Salesforce Certified Administrator certificate. So, if you have some 6 months of Salesforce admin experience, you’re good to go then.

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Prep Options for Acing ADM-201 Exam

To succeed in this Salesforce validation, candidates are recommended to enroll in the official vendor’s training like:

  • ADM201 Administration Essentials for New Admins Course Overview

    This is a hands-on course that provides you with the right skills so that you can pass ADM-201 test easily. This training can be taken in person or via a virtualized environment, where both the options will be delivered within 5 days. During the course sessions, the experts will explain in great detail everything you need to know about application customization, business processes, and clean data. What’s more, you will learn how to create dashboards and high-value reports, as well as set up and automate the workflow. When it comes to the target audience for this training, it will prove valuable to anyone interested in expanding their knowledge of Salesforce, e.g. new system administrators in the Salesforce environment & sales operations, and IT managers.

    While the instructor-led course is a powerful tool to help you prepare for the final exam to get the required certification, many applicants prefer to study on their own, armed by comprehensive study guides. It is completely understandable as independent learning is always self-paced, which makes it more convenient for a lot of students. Thus, you can check the following Amazon books for your ADM-201 prep:

  • Salesforce Administration 630+ Practice Questions for ADM-201 by Allied Books

    Published in March 2020, this helpful material will arm its readers with the required information to clear ADM-201 in one go. Available in Kindle and paperback formats, such a book is packed with sample questions, practice tests, objectives, and exam details, which is ideal for anyone planning to succeed at the first attempt.

  • Salesforce Certified Administrator by Thomas Hendry

    A Kindle guide like this will get you ready for your ADM-201 exam by thoroughly covering its objectives and providing candidates with helpful insights. If your ambition is to become a Salesforce Certified Administrator, this material is the way to go as its practice notes and clear instructions will make the whole preparation process fast and enjoyable.

  • Exam Study Guide for Certified Administrator Exam ADM-201 Prep by Zoom Books

    Such a guide is designed for individuals that continuously strive for additional features and capabilities in the Salesforce environment. It covers 100% of ADM-201 exam objectives to make it easier for you to pass the official exam and to get certified in no time. After studying this practical edition, you will understand how to lead your enterprise to a better future by getting the gist of sales, collaboration clouds, and services.

Reference: https://trailhead.salesforce.com/en/academy/classes/adm201-administration-essentials-for-new-admins/

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Salesforce ADM-201 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Service and Support Applications10%- Knowledge and Communities
  • 1. Community configuration and access
  • 2. Knowledge base setup and usage
- Case management
  • 1. Support processes and entitlements
  • 2. Cases, queues, assignment rules, escalation rules
Topic 2: Data and Analytics Management17%- Reports and dashboards
  • 1. Report types, creation, customization
  • 2. Dashboard components and sharing
- Data management
  • 1. Import, update, export, mass delete, backup
  • 2. Data validation and quality tools
Topic 3: Productivity and Collaboration10%- Mobile and integrations
  • 1. Salesforce Mobile App capabilities
  • 2. AppExchange and third-party integrations
- Chatter
  • 1. Feeds, groups, collaboration features
- Activity management
  • 1. Tasks, events, calendars
Topic 4: Sales and Marketing Applications10%- Sales Cloud features
  • 1. Lead management, conversion, assignment rules
  • 2. Opportunity management, stages, products, price books
- Marketing tools
  • 1. Marketing automation capabilities
  • 2. Campaigns, campaign influence
Topic 5: Object Manager and Lightning App Builder15%- Object customization
  • 1. Page layouts, record types, business processes
  • 2. Standard and custom objects, fields, relationships
- Lightning App Builder
  • 1. Custom Lightning pages and components
  • 2. App navigation and customization
Topic 6: Automation15%- Process Automation
  • 1. Flow Builder, approval processes
  • 2. Email alerts, field updates, tasks
Topic 7: Configuration and Setup15%- Security and access
  • 1. Profiles, permission sets, roles and sharing rules
  • 2. Password policies and login access
- Company settings
  • 1. Default settings and organizational structure
  • 2. Fiscal year, business hours, currency management
- User interface configuration
  • 1. Navigation and global settings
  • 2. Declarative customization options
Topic 8: Agentforce AI8%- AI capabilities
  • 1. Agentforce setup and configuration
  • 2. AI features and usage guidelines

Salesforce Certified Administrator Sample Questions:

Question #1
Which component of an approval process defines the chain of approval, determines which records can advance, and specifies where to assign approval requests? 1717

A. Approval Actions
B. Entry Criteria
C. Process Definition Detail
D. Approval Steps


Question #2
Ursa Major Solar has its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time.
The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should a Platform Administrator solve for this issue?

A. Allow the reps to set business hours manually.
B. Set temporary business hours for each time zone.
C. Create one set of business hours per time zone.
D. Adjust the current business hours to accommodate the Eastern time zone.


Question #3
Cloud Kicks has three teams of customer service reps that use a custom field on the Case object to populate the team assigned to manage the tickets. The customer support manager would like a Custom Dashboard to show data specific to each team. What should a Platform Administrator do to meet this requirement? 55

A. Create separate Dashboards for each Customer Support team.
B. Add Cross Filters to switch between the three customer service teams.
C. Create a Dashboard that uses Dashboard filters to show specific team data.
D. Create a Dashboard with widgets specific to each team.


Question #4
Users have reported that the new Lightning account record page is loading very slowly. Which feature should a Platform Administrator use to determine the cause of the performance issues?

A. Lightning App Builder Analytics
B. Lightning Analytics
C. Lightning Page Visibility Rule
D. Lightning Usage App


Question #5
Cloud Kicks has an administrator team that manages the org. The company has asked for a small subset of leadership users to have Modify All access, like the administrators have. How should the administrator team accomplish this?

A. Clone the standard User profile to the leadership users and assign a Modify All role to grant access.
B. Assign the standard Platform User profile to the leadership users and edit the permissions to Modify All access.
C. Assign the standard System Administrator profile to the leadership users that includes the Modify All access.
D. Assign the standard User profile to the leadership users and add a custom permission set with Modify All access.


Solutions:

Question #1
Correct Answer: D
Question #2
Correct Answer: C
Question #3
Correct Answer: C
Question #4
Correct Answer: A
Question #5
Correct Answer: D

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