SAP C-BOSUP-90

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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What is a work center in the SAP Solution Manager? (Choose two)

A) A tailored and role-based user environment
B) A user community
C) A web-based access point to enhance support functions enablement
D) Software to monitor SAP systems

2. When would the SAP Support Desk provide support directly to a client holding a maintenance agreement with the partner?

A) For any Very High message raised outside of the defined business hours.
B) For any Very High message forwarded by the partner.
C) If the partner support consultants are on holiday.
D) If the client has a support agreement with both the partner and SAP for the same installation.

3. How can you find the Root Cause Analysis within SAP Solution Manager?

A) Use the left side menu.
B) Use the appropriate work center transaction code.
C) Fill in the search box with keyword Root Cause Analysis.
D) Open a new application with default settings.

4. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Send notes to customer based on your assumptions.
B) Get confirmation from the customer that your interpretation of the message is correct.
C) Try to guess what the customer might want to have.
D) Contact the customer to define the missing information.

5. What are the characteristics of an appropriately raised customer message? (Choose two)

A) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
B) The problem description is a summary.
C) The reporter has selected the correct SAP support center.
D) The message refers to only one problem.

Solutions: