IBM C2180-188

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IBM WebSphere Lombardi Edition V7.2, BPM Program Management Sample Questions:

1. A process owner needs to monitor the performance of multiple processes in the aggregate. What should the program manager plan on developing first to satisfy this requirement?

A) Key Performance Indicators (KPIs)
B) Service Level Agreements (SLAs)
C) Scoreboards
D) A report

2. Early in process modeling, the process owner explains how a particular part of the process model diagram below should function. Both Task A and B should be accomplished prior to Task C.
Task A and B do not have any specific order in which they must be accomplished. Task C is also completed by a different group than the participant assigned to Task A and B.

Which of the following diagrams implement the scenario according to best practice?

A) Exhibit D
B) Exhibit C
C) Exhibit B
D) Exhibit A

3. What are the three interfaces provided by the Process Designer?

A) Process Portal, Optimizer, Coach Designer
B) Designer, Optimizer, Coach Designer
C) Process Portal, Optimizer, Inspector
D) Designer, Optimizer, Inspector

4. A program manager is planning a project after Playback 0 with a customer. The first proposed plan includes releasing the process with no integrations to external systems. In this plan the process participants will key in data into the process application manually for the first release. The customer replies that this is not a good solution because the integrations are required. The customer proposes a second plan where all the integrations are built for the first release and it will take nearly 3 times as long to deliver with a duration of 9 months. After discussing the pros and cons of the different approaches the customer states that the plan with integrations will be less work and cost overall because they know that they will eventually build all the integrations. How should the program manager respond?

A) Continue to support the first plan because it gives the process participants the ability to work with the data first hand and greatly reduce the user acceptance testing.
B) Continue to support the first plan because partial solutions that bring about an earlier release will often demonstrate that the full scope of initial planned integrations are not required.
C) Accept the customer's proposed plan as the customer has confirmed that the integrations will eventually be implemented. The program manager will document the integration risks.
D) Accept the second plan because it will lock the customer into a much longer implementation during which the program manager can push for shorter releases.

Solutions: