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Reference: https://www.servicenow.com/content/dam/servicenow/other-documents/training/cis-sam-blueprint.pdf
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Who can take the CIS-SAM ServiceNow: Certified Deployment Specialist-Software Resources Management Test
Individuals liable for incorporating Vendor Risk Management can take the ServiceNow CIS-SAM: Certified Implementation Specialist-Software Asset Management Exam. ServiceNow customers, associates, employees and those involved in being ServiceNow Provider Risk Management Implementers have access to the Accredited Deployment Professional test.
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ServiceNow CIS-SAM Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Software Asset Core Overview & Fundamentals | 14% | - Application Overview and Recommended Practices - Process Architecture - Software Asset Management Basics |
| Topic 2: Extending SAM | 15% | - Installation Optimization and Metering - Reporting, Dashboards and Maintenance - Software Model Lifecycle and Retirement |
| Topic 3: Data Integrity – Attributes and Sources for the Data | 28% | - Content Services and Publisher Packs - Importing Data - Software Discovery and Normalization |
| Topic 4: Practical Management of Software Compliance | 30% | - Software Products and Models - Software Reconciliation and Compliance - License Metrics, Entitlements and Allocations |
| Topic 5: Operational Integration of Software Processes | 13% | - Software Remediation and Reclamation - Service Catalog and Procurement Integration - Contract and Change Management |
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