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Salesforce CRT-261日本語

CRT-261J

Exam Code: CRT-261J

Exam Name: Certification Preparation for Service Cloud Consultant (CRT-261日本語版)

Updated: Jul 24, 2026

Q & A: 198 Questions and Answers

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Reference: https://trailhead.salesforce.com/en/academy/classes/crt261-certification-preparation-for-service-cloud-consultant/

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How to book the CRT-261 Exam

These are following steps for registering the CRT-261 exam. Step 1: Visit Webassessor Exam Registration Step 2: Signup/Login to Webassessor Step 3: Select the onsite proctored or online proctored delivery method of Certification Exam Step 4: Select Date, time and confirm with a payment method

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Salesforce CRT-261日本語 Exam Syllabus Topics:

SectionObjectives
Topic 1: Omni-Channel and Routing- Omni-Channel Routing
- Workload Management and Skills-Based Routing
Topic 2: Service Channels and Integration- Live Chat and Messaging Channels
- CTI and Telephony Integration
- Email-to-Case and Web-to-Case
Topic 3: Service Cloud Concepts- Customer Service & Support Fundamentals
- Service Cloud Core Capabilities
Topic 4: Analytics and Reporting- Service Reports and Dashboards
- Key Service Metrics and KPIs
Topic 5: Service Console and Productivity- Macros, Quick Text, and Lightning Productivity Tools
- Service Console Configuration
Topic 6: Knowledge Management- Article Lifecycle and Data Categories
- Salesforce Knowledge Setup
Topic 7: Case Management- Case Lifecycle and Routing
- Assignment Rules and Auto-Response Rules
- Entitlements and Milestones (SLA Management)
Topic 8: Communities and Self-Service- Self-Service Portals
- Experience Cloud for Service

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