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ISQI CTFL-UT Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Usability Evaluation Methods | - Cognitive walkthrough - User observation and feedback methods - Heuristic evaluation - Usability testing approaches (moderated/unmoderated) |
| Topic 2: Usability in Software Development Lifecycle | - Integration of usability in requirements - Usability considerations in design and implementation |
| Topic 3: Analysis and Reporting | - Interpreting usability findings - Defect reporting and UX reporting - Usability metrics (effectiveness, efficiency, satisfaction) |
| Topic 4: Fundamentals of Usability | - User experience (UX) principles - Usability concepts and definitions - Human factors in software usage |
| Topic 5: Planning and Designing Usability Tests | - Test objectives and scope definition - Test participants and user profiles - Test scenarios and task design |
ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:
Question 1
Usability reviews aim to identify potential usability problems based on certain criteria. Which of the following is a reasonable criterion for a usability review?
A. Usability standards
B. Statutory Code of Practice
C. Functional requirements
D. Opinion of the management
Question 2
Which of the following is a key activity in a usability test session?
A. Extract usability findings and recommendations
B. Test the set up and modify the test script if needed
C. Talk to the participant during the completion of a task
D. Moderate the usability test
Question 3
Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?
A. Add the low-priority findings you didn't include in the first report
B. Include positive findings in the report, not only usability problems
C. Make the report more detailed and longer
D. Include contact details of the test participants so that the development team can contact them in case they have questions
Question 4
You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?
A. User experience risk
B. There's no risk predictable
C. Usability risk
D. Accessibility risk
Solutions:
| Question 1 Answer: A | Question 2 Answer: D | Question 3 Answer: B | Question 4 Answer: D |



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