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Salesforce EX-Con-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Discovery and Scoping | 18% | - Assess organizational readiness for digital transformation - Define scope and create solution design - Understand customer business objectives and challenges - Identify key stakeholders and user personas |
| Topic 2: Analytics and Monitoring | 13% | - Monitor site performance and user engagement - Configure Site.com analytics and reporting - Conduct user feedback collection and optimization - Implement error handling and logging |
| Topic 3: Implementation and Integration | 28% | - Configure email and notification templates - Integrate external systems via APIs and connected apps - Configure SSO and authentication providers - Implement Einstein bots and chat functionality - Build and configure Experience Builder pages and components - Implement search functionality and content tagging |
| Topic 4: Change Management and Training | 13% | - Develop user adoption strategy and documentation - Plan and execute change management activities - Create training materials and end-user guides - Define support processes and escalation paths |
| Topic 5: Solution Design and Business Logic | 28% | - Design Experience Cloud site architecture (themes, templates, branding) - Configure navigation, menus, and site structure - Design data access and visibility rules - Set up and manage CMS content and files - Implement security model (profiles, permission sets, sharing rules) - Configure Lightning Web Components for customizations |
Salesforce Certified Experience Cloud Consultant Sample Questions:
1. Get Cloudy Consulting wants to leverage Experience Bundle for making updates to its community.
What are the two key features of experienceBundle?
Choose 2 answers
A) ExperimentBundle provides editable community metadata in a human-readable format.
B) ExperienceBundle provides editable community metadata in a human-readable format.
C) ExperinceBundle allows us to programmatically edit any community but using Experience Builder.
D) ExperienceBundle enables Creating experiencingacross orgs.
2. Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.
What should the Experience Cloud consultant recommend?
A) Create an app for the Internalbusiness development team and allow them to generate token-based referral links for existing partners In their region.
B) Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.
C) Create an authenticated digital experience for partners and allow them to refer other partners in their region.
D) Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.
3. Ursa Major Solar is utilizing audience targeting for specific components in its portal.
Which two considerations regarding audience targetingare true? Calculator Choose 2 answers
A) You can only have three audiences.
B) You can't assign audiences to the components in the template header and footer sections.
C) Youcan't assign record-based criteria to a component or branding set.
D) Available domains are created in the Administration workspace and associated with a community through a custom URL.
4. Universal Containers has Contact and Account objects set to Public Read Only for internal users, but an Experience Cloud users is not able to view Contacts and accounts.
How should you fix this issue?
A) The external sharing model should be updated so that the Account object is private but the Contact object remains public only
B) Sharing rules should be configured open each object to give Read Only access to experience Cloud users.
C) The internal sharing model should be updated so that the Contact and Account objects are Public read Only.
D) The existing sharing model should be updated to so that the Contact and Account Objects are private, and sharing rules should be configured on each individualobject to give Public Read Only access to Experience Cloud users.
5. Which three considerations should be made when using Criteria-Based Audiences? Choose 3 answers
A) Up to 2,000 audiences can be created.
B) Components in the template header and footer sections cannotbe assigned to an audience.
C) Domain criteria are not available in sandbox or Developer Edition orgs.
D) Salesforce must be contacted if you need to use the domain criteria in sandbox or Developer Edition orgs.
E) Record Type criteria cannot be assigned to a component.
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: A | Question # 3 Answer: B,C | Question # 4 Answer: B | Question # 5 Answer: B,C,E |



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