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HDI HD0-400 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Tools and Technology Awareness | - Service desk tools and ticketing systems - Knowledge base usage |
| Problem Solving and Troubleshooting | - Root cause identification - Basic troubleshooting techniques |
| Customer Service Fundamentals | - Service attitude and behavior - Customer expectations and service standards - Professional communication skills |
| Support Center Operations | - Escalation procedures - Incident handling process - Ticket lifecycle management |
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