HP HP2-I47

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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?

A) Registration must be performed within 10 days from the day the service is sold
B) The Partner must complete the registration process by using the hyperlink sent in an email
C) Delivery of the hardware must be scheduled within 30 days after the service is sold
D) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.

2. Which HP Service uses artificial intelligence and automation to enable customers to anticipate, identify, and resolve device problems before they make an impact on the business?

A) HP Device Recovery Service
B) HP Wolf Protect and Trace
C) HP Next-Business Day Service
D) HP Active Care

3. An HP Power Services Partner needs to prepare a proposal for a customer interested in HP Lifecycle Services.
The customer has specific considerations and has asked the Partner to prepare separate proposals based on different variables.
What should the Partner use to create a business case for this customer?

A) A virtual reality (VR) environmental demo
B) HP presentation materials at HP Sales Central
C) Al-based insights on the customer's industry available from HP TechPulse
D) The Value Management Office tool at ecosystems.US

4. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
B) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
C) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

Solutions: