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The Microsoft MB-230 exam, which is also known as Microsoft Dynamics 365 Customer Service, is one of the prerequisite tests for earning the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate certification. It is required that you pass it along with Microsoft PL-200 in order to get certified.
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How much MB-230: Microsoft Dynamics 365 Customer Service Exam Cost
The price of the MB-230: Microsoft Dynamics 365 Customer Service exam is $165 USD, for more information related to exam price please visit to Microsoft Training website as prices of Microsoft exams fees get varied country wise.
Reference: https://www.microsoft.com/en-us/learning/exam-mb-230.aspx
Main Requirements for Microsoft MB-230 Exam
While there are no strict prerequisites for this test, it is recommended that the candidates earn the Microsoft Certified: Dynamics 365 Fundamentals certification to understand the exam content. Microsoft MB-230 is designed for the functional consultants who possess customer service expertise. They are involved in implementing omnichannel solutions, which focus on service, efficiency, customer satisfaction, reliability, and quality. The potential candidates for this test should have solid applied knowledge that meets the user needs via the Dynamics 365 Customer Service, including the professional understanding of cases, queues, entitlements, and knowledge base.
Microsoft MB-230日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Manage entitlements and SLAs | 15% | - Create and manage entitlements
|
| Implement multi-session experiences for Customer Service | 20% | - Configure and manage Omnichannel
|
| Implement Microsoft Power Platform | 10% | - Configure Power Automate
|
| Manage cases and Knowledge Management | 20% | - Manage Knowledge Management
|
| Implement Connected Customer Service | 10% | - Manage Connected Customer Service scenarios
|
| Implement routing | 10% | - Manage queues and routing
|
| Manage analytics, visualizations, and insights | 10% | - Manage insights
|
| Implement scheduling | 5% | - Manage resources
|
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