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Peoplecert MSP-Practitioner Exam Syllabus Topics:
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Peoplecert MSP Practitioner, 5th edition Sample Questions:
Question #1
During the 'identify the programme' process, the SRO identified that the utility regulator may be considering a fair pricing policy to protect vulnerable customers. The introduction of this policy would have a significant impact on the benefits expected by UU. The programme manager included this information in the programme brief.
How well does this apply the 'deal with ambiguity' principle, and why?
A. It applies it well, because UU needs to understand their risk appetite in the current business climate before they start the programme
B. It applies it poorly, because a formal, documented, risk management process should be used to assess the risk before it is included in the programme brief
C. It applies it poorly, because this risk is so significant that it should have been identified in the programme mandate by the sponsoring group
D. It applies it well, because the sponsoring group needs to understand the possible impact of this risk when deciding whether to proceed
Question #2
The programme manager has produced a rough estimate of costs based on the recently completed roll-out of smart metered services to electricity and gas customers.
Is this an appropriate application of the 'identify the programme' process, and why?
A. Yes, because the programme manager needs to have some understanding of the cost before agreeing to proceed (or close)
B. No, because a detailed financial plan will be developed to understand the costs during the 'plan progressive delivery' process
C. No, because the previous roll-out of smart metering services was for electricity and gas, not water, and the costs will be different
D. Yes, because time should not be wasted creating detailed costs and budgets during the identify the programme' process
Question #3
Which is not a valid response for a threat?
A. Reduce
B. Avoid
C. Enhance
D. Accept
Question #4
The CFO has specified the need to calculate the Net Present Value (NPV) to demonstrate the return on investment for the programme. How should the resulting benefit be expressed?
A. As growth resulting from additional sales due to unified staff contracts
B. As a cash proxy of reduced costs resulting from increased customer satisfaction
C. As a non-financial measure of benefit
D. As cost savings vs budget due to HR efficiencies
Question #5
In which MSP theme would you expect to find the POTI model?
A. Blueprint Design and Delivery
B. Planning and Control
C. Leadership and Stakeholder Engagement
D. Vision
Solutions:
| Question #1 Correct Answer: D | Question #2 Correct Answer: A | Question #3 Correct Answer: C | Question #4 Correct Answer: D | Question #5 Correct Answer: A |



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