Nokia SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. What characterizes good forecasting?

A) It is done independently by the Controller who then gets the financial parameters exactly right.
B) All resources are forecast as one monthly total, to keep the process simple and efficient.
C) The estimate for the profit does not fluctuate, unless the business changes.
D) The resource estimate is no more than 10% above the actual requirements, to ensure availability.

2. SI provides a SW Remedy Service. Of what modules is the SW Remedy Service composed?

A) Help Desk for customization, SW fault management for customization, and impact analysis.
B) Previous + remote emergency support.
C) SW fault management for customization, impact analysis and 3rd party application support.
D) The modules are exactly the same as those included in CarE.Software Maintenance Service, except that SW Remedy Service also includes 3rd party application support.

3. What does SOX compliancy mean for an expired contract?

A) It is a legal requirement to gain written approval to continue service delivery if NSN neither has a contract nor a PO in place.
B) SOX compliancy means that if the customer is listed on the stock exchange and has failed to issue a PO towards NSN, Care needs to inform higher management without delay.
C) SOX compliancy means that NSN is obliged to deliver services only if there are no significantly (>3 months) overdue payments from the customer.
D) There is a legal requirement to gain written approval to continue service delivery without a valid contract in place.

4. In which document are the methods of working between PS and Care defined?

A) Care Plan.
B) CaPM Handbook.
C) Care Internal Monthly Report.
D) Care Services - Professional Services Technical Support Co-operation Model.

5. Who needs to agree on the Care Plan?

A) Customer and CT Head.
B) Care Program Manager and CT Head.
C) Head of Care in region and Care Program Manager.
D) Care Program Manager and Customer.

Solutions: