Nokia SDM_2002001040

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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. The monthly PRS report shows a huge, unexpected deviation in sales, what should the CaPM do?

A) Escalate the issue at the CT meeting as the overall Profit and Loss responsibility stays within CT.
B) Investigate all the possible reasons and provide a comment in the monthly report.
C) Notify CT F&C controller asking to correct the possible error next month.
D) Nothing - this is most probably a miss booking so it will be corrected next month.

2. What are the CaPM responsibilities regarding cost management?

A) To support the CT Head in her/his cost monitoring activity.
B) To review the actual financial data against the estimated figures and report it to the CT Head.
C) To monitor costs on a periodic basis and initiate corrective actions as needed.
D) To support the F&C Controller in her/his cost monitoring activity.

3. What Care SW service should be sold with every new SW sales?

A) SW Change Mass provisioning.
B) Launch Support.
C) Software Maintenance (SWM).
D) Life Extender (LE).

4. The customer is opening a trouble ticket because the product they bought doesn't have a feature considered important to them. What does the Care Program Manager have to do?

A) Contact the relevant business line and ask for the new feature and inform the Customer that they have the right to open tickets for any request related to delivered equipment.
B) Explain to Customer that the requested feature is not part of contractually agreed deliverables in Care, hand the request over to relevant SSM, AM or CT Head, inform Customer that commercial team will clarify their request and close the ticket.
C) Inform Customer that commercial team will clarify their request and close the ticket, then contact the relevant business line and ask for the new feature.
D) Treat it as a normal case.

5. Where does the information on required engineering resources' competence levels in CTs comes from?

A) Product Lines provide the information based on product roadmaps and expected service activities.
B) Resource Streams Managers define the need based on Personal Development Plan related discussions with their people.
C) Product Managers define the need based on sales plans and product roadmaps.
D) Required competence levels are evaluated by Streams, based on the results of the Resource Allocation process.

Solutions: