Oracle 1Z0-1064-21

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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can download large volumes of SR data from theAnalytics interface.

2. Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Whichoption allows the customer to address the problem, so that all users can get articles in their native language?

A) Modify the original base locales of the articles to match the target language.
B) Enable new locales for the languages to be used and provision designated users to translate the articles.
C) Deploy the Auto-Translate option on existing articles andturn on the "auto-Translate new articles" feature.
D) Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

3. Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A) The batch job for recommendations has not been executed.
B) The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
C) The profile CSO_ENABLE_SVC_KMHOME is set to Y.
D) The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
E) The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.

4. You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

A) The environment was not provisioned correctly and the service module is missing.
B) Theteam members have not established the e-mail feature on the Offerings page.
C) There are no specific e-mail tasks available.
D) The team members don't have the Email Administrator Role provisioned.

5. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the rule sets you want to create and the rules to include in each rule set
B) the attributes of service requests to use as criteria for your rule assignments
C) the candidates of queues to use as criteria for your rule assignments
D) the attributes of queues to use as criteria for your rule assignments
E) the candidates of service requests to use as criteria for your rule assignments

Solutions: