Oracle 1Z0-1064-21

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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

A) Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
B) Multiple users cannot use your sandbox at the same time.
C) Your changes are isolated and do not impact other users' configuration environments or the production environment.
D) You can set a second sandbox as Activeat the same time in order to begin working on another new object.

2. Digital Customer Service application configuration settings in json.cfg include which four options?

A) Knowledge management article links
B) Default notification preferences
C) Default communication preferences
D) Default timezone
E) Knowledge management language locales
F) Service request links
G) Product and category filtering
H) Default chat channel preferences

3. You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

A) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
B) Use the task "ManageService Request knowledge Profile Options", search for the
"SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
"Yes".
C) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
D) Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
E) Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
F) Use the task "Manage Service Request knowledge Profile Options", search for the
"SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
"Yes".

4. You need to extract all service Request (SR) data from your Engagement Cloud site fromthe last 12 months.
Identify two valid approaches to get this large volume of data.

A) You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.
B) You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.
C) You must retrieve large volumes of data through a REST API endpoint.
D) You can download large volumes of SR data from theAnalytics interface.

5. You are creating orediting a SmartText entry. Which four options can you insert into the entry?

A) Text
B) URLs
C) Other SmartText entries
D) Variables
E) Tables
F) Images

Solutions: