Oracle 1Z0-1037-21

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What does the response requirement in an SLA specify?

A) the overall maximum time limit for the initial response and resolution for each incident.
B) the maximum number of days allowed for the resolution of an incident as per the business hours.
C) initial response time limit to all customer inquiries within one business day.
D) individual time limits for the initial response time and subsequent resolution asper the business hours.

2. You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A) Block irrelevant answers from learned links.
B) Remove irrelevant answers from manually related answers.
C) Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D) Remove Related Answer Widget from the Customer Portal.
E) Delete irrelevant answers from sibling answers.

3. A customer has a problem with a damaged battery and searches your knowledge base with the search term
"battery damageissue." The customer selects one of the answers in the search result and wants to view answers that contain closely related articles in continuation to the selected answer.
What should you configure?

A) Open the answer containing the battery damage issue term and under the Relationship tab add the loosely related continuation answers in Sibling Answers.
B) Open the answer containing the battery damage issueterm and under the Relationship tab add the loosely related continuation answers in Manually Related Answers.
C) Include battery and damage as keywords under Answers Stop Words.
D) Edit the alias text file to include alias words - battery damage, battery issue, battery.

4. Which two components are used by the Knowledge Advanced Task Management facility to automatically generate tasks? (Choose two.)

A) user roles
B) configured workflow processes
C) content life cycle events
D) notification configuration
E) privileges

5. Which two statements are true about Connect Web Services? (Choose two.)

A) Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
B) If there is a requirement toextend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
C) Connect Web Services should only be used for read-only data.
D) Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

Solutions: