Oracle 1Z0-1037-21

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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

Question #1
Your client wants a report to see all the incidents with status groupedunder the name of the contact. For an unresolved status, the queue information under which the incident is present should be displayed.
What should you use to display the details at different levels?

A. Applied Filter
B. Bucket Filter
C. Rollups
D. Auto Filter
E. Slicing

Question #2
What should you configure so that specific keywords and synonyms will be used for answers when an answer search of exact phrase type is performed?

A. the alias.txt file
B. the thesaurus.txt file
C. the wordlist files
D. both the Answers Keywords and Stopwords

Question #3
Which filter type should you use in a report to display data in a tree structure?

A. Auto filter
B. Slicing by column
C. Rollup
D. Slicing by bucket

Question #4
Which two features can you use toconnect output levels in a report? (Choose two.)

A. drill-down links
B. drill-down filters
C. grouping
D. dashboards
E. variables

Question #5
You notice that when a customer searches with the word "mobile", there are irrelevant answers showingunder
"Answers Other Found Helpful" section.
Which two steps should you take to resolve this? (Choose two.)

A. Block irrelevant answers from learned links.
B. Remove irrelevant answers from manually related answers.
C. Add the word "mobile" to the answer stop word, add "mobile" to the search priority word, and then assign one answer.
D. Remove Related Answer Widget from the Customer Portal.
E. Delete irrelevant answers from sibling answers.

Solutions: