Salesforce Plat-UX-102

Rich versions for you to choose from

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question #1
A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. Which option reflects the format of the design challenge statement?

A. As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
B. How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?
C. Unify platforms and centralize support operations to save customers time and reduce business costs.

Question #2
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers ' activity during workouts. They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware. What should the strategy designer do to determine whether or not to pursue this product idea?

A. Perform secondary research on common hardware issues.
B. Conduct an expert interview in consumer device engineering.
C. Hire an engineer with experience in consumer devices.

Question #3
Cloud Kicks ' product team is focused on a new business-casual clothing line that they think will account for over half of the company ' s revenue in the future. Which trend should influence desirability the most?

A. Supply chain issues that delay product availability
B. Digital ' product passports ' to help prevent counterfeiting
C. Hybrid work emphasizing the need for color and comfort

Question #4
Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers. When evaluating ideas for this program, which criteria should strategy designers use?

A. Desirability, viability, and feasibility
B. Novelty, privacy, and revenue potential
C. Competitive advantage, impact, and ownability

Question #5
Cloud Kicks (CK) is designing an in-person experience for customers who purchase its products. This will include the ability to schedule and manage appointments as well as see when the delivery vehicle is on the way. Which Salesforce product should CK invest in to efficiently enable the desired experience?

A. Scheduler
B. Field Service
C. Service Cloud

Solutions: