Salesforce Plat-UX-102

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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

As part of Cloud Kicks' new self-service strategy, researchers want to collect personally identifiable information to share in an aggregate format.
Which considerations should a strategy designer share*?

A. Cookie consent requirements
B. Applicable privacy acts
C. Globally-accepted privacy act

Question 2

A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive
B. Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.
C. Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.

Question 3

Cloud Kicks (CK) is interested in collecting data passively from customers while they are exercising in the company's latest tours plans to collect heart rate and activity levels and then overlay this data with self-reported weight, age, and health behavior information to provide fitness recommendations What should a strategy designer recommend before CK commits to this project?

A. Global Trend Analysis
B. Consequence Scanning Workshop
C. User Acceptance Testing

Question 4

The strategy designer at Cloud Kicks has worked with the development team to create a cross-cloud 360 prototype based on a concept to create a better customer experience and help dive revenue.
What should the designer produce to get buy-in from the business stakeholders?

A. Business metrics and ROI map
B. Business user flow and journey map
C. Business case and roadmap

Question 5

A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A. Needs
B. Mission
C. Challenge

Solutions: