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SAP C_C4HCX

C_C4HCX

Exam Code: C_C4HCX

Exam Name: SAP Certified - Solution Architect - SAP Customer Experience

Updated: Oct 07, 2026

Q & A: 82 Questions and Answers

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SAP C_C4HCX Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAP Sales Cloud and SAP Service Cloud11-20%- Sales process configuration
- Service ticket workflows
- Integration with back-end systems
Topic 2: Managing Clean Core<=10%- Applying clean core methodology to SAP CX solutions
- Evaluating for clean core principles
Topic 3: SAP Commerce Cloud11-20%- Order management
- Commerce solution architecture
- Storefront and catalog management
Topic 4: Extensibility in SAP CX Solutions11-20%- In-app extensibility
- Side-by-side extensibility using SAP BTP
- Low-code/No-code development (SAP Build)
Topic 5: SAP Emarsys Customer Engagement and SAP Marketing Cloud<=10%- Customer segmentation
- Campaign management
- Marketing automation strategies
Topic 6: SAP Integration Suite11-20%- Open Connectors
- Integration strategy and architecture
- API Management
- Cloud Integration capabilities
Topic 7: SAP Customer Data Solutions11-20%- Customer Data Platform (Unification and Segmentation)
- Customer Data Cloud (Identity and Consent)
Topic 8: The Intelligent Enterprise<=10%- Understanding SAP's End-to-End Business Processes
- SAP Business Suite Strategy

SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:

Question #1
What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.

A. They allow you to see how much each revenue partner contributes to an opportunity.
B. They allow you to split the revenue from a sales opportunity between sales employees.
C. They allow you to split the revenue from a sales opportunity between sales employees and external partners.
D. They allow you to see how much each employee in the sales unit contributes to an opportunity.


Question #2
What are some of the Generative Al features available in SAP Sales Cloud Version 2?
Note: There are 3 correct answers to this question.

A. Call Lists Generator
B. Lead Booster
C. Email Draft Recommender
D. Account Synopsis
E. Lead Scoring


Question #3
You are executing the Source to Pay end-to-end process.
What are the top transformative business outcomes?
Note: There are 2 correct answers to this question.

A. Improve contract negotiations
B. Enable transparent organization
C. Centralize master data
D. Minimize spending risk


Question #4
Which of the following are guiding principles of SAP Master Data Integration?
Note: There are 2 correct answers to this question.

A. Improve trust level of master data
B. Ensure high quality of master data across all applications
C. Out of the box integrations provided to cloud solutions from SAP
D. Central integration point for master data


Question #5
What are some of the features of SAP Commerce Cloud, integration extension pack?
Note: There are 3 correct answers to this question.

A. It is only for SAP solutions.
B. It delivers predefined integrations.
C. It is delivered as an SAP BTP service.
D. It is delivered separately.
E. It is a coupled platform.


Solutions:

Question #1
Correct Answer: B,D
Question #2
Correct Answer: B,C,D
Question #3
Correct Answer: A,D
Question #4
Correct Answer: A,B
Question #5
Correct Answer: B,C,D

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