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Nokia SDM_2002001030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: SDM Certification - PS NSOP (Service Delivery Management / Service Network Operations) | - Troubleshooting and Operational Scenarios
|
Nokia SDM Certification - PS NSOP Sample Questions:
1. Three basic principles of the Operations Model are
A) - E2E responsibility per function (e.g. FM, CM, PM)
-Visibility of ongoing service activities via centralized monitoring & controlling function
-Linkage between all functions of the Operations Model on working and management level
B) - Organizational setup has to be used 1:1
-Process Framework is adaptable according to project scope
-
SLA/OLA Framework has to be used 1:1
C) - E2E responsibility per function (e.g. FM, CM, PM)
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
D) - Organizational setup is adaptable according to project scope
-Process Framework has to be used 1:1
-
SLA/OLA Framework has to be used 1:1
2. A mobile customer that is reporting excellent growth and margin in an emerging market is complaining bitterly about the quality of voice services. Which options, which are all truthful, do you choose to inform the customer? Note: the customer is accountable for site acquisition.
A) The voice quality issue is the result of the rapid growth and it is recommended to slow down the growth rate.
B) The voice quality issue is due to some sites not being available before the project planned dates and recommend temporary sites are implemented to cover the gap.
C) The voice quality issue is not caused by NSN as it is a direct result of sites not being available before the planned date.
D) The voice quality issue is due to coverage problems that will improve over time.
3. Why is it important to record changes in scope, schedule or cost?
A) To ensure customer satisfaction.
B) To ensure NSN is able to fulfill its contractual obligations satisfactorily over the contract life cycle.
C) To maintain the profitability of the business case for NSN.
D) To ensure that change management can approve the changes.
4. NSN have 2 customers in the same country that have agreed to a shared delivery model but request a low risk plan. Which option do you choose?
A) Start by having a single organisation to manage the preventative maintenance and other planned work then progress to include corrective maintenance.
B) Start by having a single organisation manage the corrective maintenance and progress to include preventative maintenance and other planned work.
C) Have one of the current organizations manage all corrective maintenance and the other all preventative maintenance and planned work. Later on put all works under single management.
D) Have the GDC directly manage the Field Operations using the Work Force Management Tools.
5. What is the formula of the "value of risk" in the quantitative risk analysis?
A) = (The risk contingency budget in EUR) / (the probability of occurrence in %).
B) = (The cost of risk mitigation in EUR) * (the probability of occurrence in %).
C) = (The cost of transferring the risk in EUR) / (the probability of occurrence in %).
D) = (The impact of risk in EUR) * (the probability of occurrence in %).
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: B | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |



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