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Nokia SDM Certification - PS NSOP Sample Questions:

1. When are purchases usually recognized?

A) When the service is completed.
B) When subcontractor invoice is received.
C) When goods receipt is posted in SAP.
D) When the customer pays the invoice.

2. Which are the five competence levels used in NSN?

A) Initial, basic, intermediate, professional, world-class.
B) Beginner, basic, intermediate, advanced, professional.
C) Initial, basic, intermediate, advanced, world-class.
D) Initial, basic, medium, advanced, excellent.

3. According to the 'Service Level Framework' of the Operations Model, which of these descriptions MOST accurately describes the key components of a Service Level Agreement?

A) SLA define the list of services that are part of the agreement. That list includes: technology services, delivery conditions and time schedules.
B) SLA is an service supplier internal agreement between different service delivery entities. It defines the Quality of Service, priorities and responsibilities and performance metrics.
C) A formal agreement between different service entities and the receiver of the service. It defines incentives, penalties and legal clauses.
D) A formal negotiated agreement (contract) between the supplier of a service and the receiver of the service. It defines the Quality of Service, priorities and responsibilities, performance metrics (SLA KPI), incentives and penalties, legal clauses, etc.

4. According to the Operations Model what are the 4 key functional areas of Field Operations?

A) Corrective Maintenance; Preventative Maintenance; Spare Part Management; Maintenance Administration.
B) Corrective Maintenance; Preventative Maintenance; Provisioning; Subcontractor Management.
C) Corrective Maintenance; Planned Work; Provisioning; Maintenance Administration.
D) Corrective Maintenance; Preventative Maintenance; Provisioning; Maintenance Administration.

5. According to the Operation Model, which entity in the NSN organization can support in providing to the customer, information regarding local Network security protection regulation?

A) Human Resources.
B) Information Technology.
C) Legal Intellectual Property Rights.
D) Real Estate.

Solutions: