Salesforce Plat-Con-201

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Salesforce Certified Omnistudio Consultant Sample Questions:

1. A business plans to implement new tools for their call center agents to increase efficiency and improve customer experience. The business needs to reduce new agent ramp-up time. During the discovery phase of the project, the business identifies the following requirements for the project:
* Easy access to frequent processes
* "At a glance" dashboards of customer information
* Lists of customer bills, which are stored on an external system
Which two FlexCard benefits should the consultant highlight when presenting a proposed solution?
Choose 2 answers

A) Guide users through complex processes
B) Allow customers to enter bill payment information
C) Display a 360° view of the customer
D) Display differentactions based on context

2. A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session.
How should the consultant design the solution to meet these requirements?

A) FlexCards and DataRaptors
B) OmniScripts and DataRaptors
C) FlexCards and Integration Procedures
D) OmniScripts and Integration Procedures

3. In which two cases should an integration procedure be used as a data source for FlexCards and OmniScripts, Choose 2 answers

A) To separate the user interface from changes in thedata sources
B) To minimize the number of elements to be configured
C) To achieve elastic scaling
D) To retrieve multiple data sources in a single response

4. What business problem does DataRaptor solve?

A) It allows developers to create complex API queries declaratively.
B) It guides humans through a complex business process.
C) lt removes the need to code data mappings for data transformations.
D) It combines multiple steps and processes into a single server call.

5. A company needs to create a new quote estimation process for its services team. This process involves multi; steps. The user needs to enter a variable number of rows of data in order to calculate the correct final price f the quote. The data that needs to be entered in each row includes:
* Service category
* Number of hours
* Hourly rate
The number of hours should be multiplied with the hourly rate to calculate the total for each row.
Which three OmniScript elements should the consultant recommend to meet these requirements?
Choose 3 answers

A) Formula
B) Step
C) Input Block
D) Multi-select
E) Edit Block

Solutions: