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Salesforce Sales-Con-201日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Account and Contact Management | 12% | - Account hierarchy and relationships - Contact management best practices |
| Topic 2: Practical Application of Sales Cloud Expertise | 33% | - Customer success and solution delivery - Scalability and maintainability - Sales Cloud implementation strategies |
| Topic 3: Sales Cloud Analytics | 10% | - Reports and dashboards for sales - Sales metrics and KPIs |
| Topic 4: Sales Cloud Configuration | 16% | - Sales processes and workflows - Sales Cloud features and customization |
| Topic 5: Opportunity Management | 17% | - Forecasting and quota management - Opportunity stages and pipeline management |
| Topic 6: Lead Management | 12% | - Lead scoring and routing - Lead qualification and conversion |
Salesforce Certified Sales Cloud Consultant (Sales-Con-201日本語版) Sample Questions:
Question 1
Cloud Kicksの経営陣は、Sales Cloudのユーザー導入率を向上させたいと考えている。
コンサルタントはどちらの選択肢を推奨すべきでしょうか?
A. コラボレーションツールを使用して、ユーザーからのフィードバックを収集します。
B. ユーザーストーリーを収集するための要件ワークショップを実施する。
C. データ標準を強制するための承認プロセスを追加します。
Question 2
Sales Cloud導入の発見フェーズにおいて、コンサルタントはプロジェクトを成功させるためにどのステップを完了すべきでしょうか?
A. 実施計画を作成する
B. 販売プロセスを定義する
C. プロジェクトのマイルストーンを設定します。
Question 3
Cloud Kicksの管理者は、Sales Cloudのどの機能が十分に活用されていないかを把握し、組織の健全性と利用率を向上させるための推奨事項を得る必要があります。コンサルタントはどのような推奨事項を提示すべきでしょうか?
A. 監査証跡の設定
B. ログイン履歴レポート
C. Salesforce Optimizer
Question 4
Cloud Kicks社は見込み客リストを購入し、営業担当者にそのリストを通じて顧客に連絡を取り、投資対効果(ROI)を測定することを求めている。
コンサルタントはどの解決策を推奨すべきでしょうか?
A. 見込み客を連絡先としてインポートし、アカウントに割り当てます。
B. リストを新しいリードとしてインポートし、リードソースを「購入済みリード」に更新します。
C. リストを新しいリードとしてインポートし、インポート中にキャンペーンをマッピングします。
Question 5
Cloud Kicks(CK)は、小売顧客に関する情報を管理するために個人アカウントの利用を計画している。CKは、顧客間のつながりを追跡することで、家族関係や紹介関係などを把握したいと考えている。一人の顧客が複数の関係を持つこともあり得る。
Salesforceで個人アカウントを導入し、顧客間の多数の関係をサポートする際に、コンサルタントは何を考慮すべきでしょうか?
A. 小売顧客には「連絡先」を使用し、関係維持には「アカウント」を使用してください。
B. 個人アカウント間の関係を確立し、階層を作成するためのカスタムフィールドを作成します。
C. 連絡先を複数のアカウントに関連付けることで、2 つ以上の個人アカウント間に間接的な関係を作成できます。
Solutions:
| Question 1 Answer: A | Question 2 Answer: C | Question 3 Answer: C | Question 4 Answer: C | Question 5 Answer: C |



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