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HP Delta -Selling HP PPS ServiceOne Services Sample Questions:
1. Which service corresponds to the following discovery question:
"Do you have the proper measures in place to avoid expensive regulatory or civil liabilities as a result of
improper control or disposition of sensitive data?"
A) Installation
B) Asset Tagging
C) Tracking and Recovery Services
D) Defective Media Retention
2. Which competitive advantage does HP PPS Services offer in comparison to Lenovo, Apple, Lexmark, and
Ricoh?
A) Wider geographic coverage
B) Extended business hours
C) Wider page array
D) Market recognition
3. Based on the success story of the Cherokee County School District, which benefits did they realize
through HP Care Pack Services? (Select three)
A) Efficient support of mobile users
B) Support for users with efficient escalation process
C) Removal of unplanned repair costs
D) Increased staff productivity
E) Reduced theft of computers and printers
F) Secure protection of sensitive data
4. What is true about the difference between HP Contractual Services and HP Care Pack Services?
A) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
B) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.
C) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
D) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
5. A customer set aside a budget to cover refreshment of the hardware fleet. They would like to make sure
the new devices are functioning and therefore are interested in repair services from the manufacturer.
They have several offices and branch offices across the country. The customer would like to have one
agreement that covers all of the fleet, independent of geography, offering the same service level. Which
offer best meets this customer's needs?
A) HP Accidental Damage Protection
B) HP Care Pack Services
C) HP Custom Contractual Services
D) HP Standard Contractual Services
Solutions:
Question # 1 Answer: D | Question # 2 Answer: A | Question # 3 Answer: B,C,D | Question # 4 Answer: D | Question # 5 Answer: C |